Privacy and Cookies

Privacy Policy
This Privacy Policy describes how EMMECIERRE srl (the "Website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.nonnacooking.com (the "Website") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a visitor to the website, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you accept the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Website and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
The information you submit directly to us through our Services may include:

Basic contact details such as your name, address, phone number, and email address.
Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, such as your username, password, and security questions.
Purchase information, such as items you view, add to your cart, or save to your wishlist.
Customer support information, including the details you choose to include in your communications with us.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies
We also automatically collect certain information about your use of the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies").

Information We Obtain from Third Parties
We may also obtain information about you from third parties, including service providers and partners that may collect information on our behalf, such as:

Companies that support our Website and Services, such as Wix Studio.
Our payment processors, who collect payment information (e.g., banking details, credit or debit card information, billing address) to process payments and fulfill your orders or deliver the products or services you requested.

When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. However, we are not responsible for the accuracy of the information provided by third parties and are not responsible for third parties' policies or practices. For more information, see the section below, "Third-Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services
We use your personal information to provide the Services and fulfill our contract with you, including:

Processing your payments.
Fulfilling your orders.
Sending notifications related to your account, purchases, returns, exchanges, or other transactions.
Creating, maintaining, and managing your account.
Organizing shipping and facilitating returns and exchanges.
Allowing you to post reviews.

Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or mail, and to show you advertisements for products or services. This may include using your personal information to better customize the Services and advertisements on our Website and other websites.

Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You
We use your personal information to provide customer support and improve our Services. This is within our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.

How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
Business and marketing partners, including Wix Studio, to provide services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
Addresses, with your consent, to ship products or through the use of social media widgets or login integrations.
Our affiliates or otherwise within our corporate group, in our legitimate interests to manage a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the last 12 months, we may have disclosed the following categories of personal information and sensitive information (marked with *) about users for the purposes listed above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category:

Identifiers, such as basic contact details and some order and account information.
Commercial information, such as order information, purchase information, and customer support information.
Internet or other similar network activity, such as Usage Data.

Categories of recipients:

Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers).
Business and marketing partners.
Affiliates.

We do not use or disclose sensitive information for purposes of inferring characteristics about individuals.

Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send us may not be secure during its transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute, may only apply in certain circumstances, and, in some cases, we may decline your request as permitted by law.

Right of Access/Knowledge. You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.
Right to Deletion. You may have the right to request that we delete personal information we hold about you.
Right to Rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to exceptions.
Right to Opt-Out of Sale or Sharing or Targeted Advertising. You may have the right to ask us not to "sell" or "share" your personal information or to opt-out of the processing of your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws.

Right to Limit the Use and Disclosure of Sensitive Personal Information.

You may have the right to ask us to limit the use and/or disclosure of sensitive personal information to what is necessary to provide the Services or goods reasonably expected by an average consumer.

Right to Restrict Processing. You may have the right to ask us to stop or restrict the processing of your personal information.
Right to Withdraw Consent. When we rely on consent to process your personal information, you may have the right to withdraw that consent.
Right to Appeal. You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our denial.
Managing Communication Preferences. We may send you promotional emails, and you can opt-out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights as indicated on our Website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf and may ask you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by filing your complaint with your local data protection authority.

International Users
Please note that we may transfer, store, and process your personal information outside the country where you live, including the United States. Your personal information is also processed by personnel and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the relevant authority in the United Kingdom, if applicable, unless the data transfer is to a country deemed adequate in terms of data protection levels.

Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@nonnacooking.com.